RETURN POLICY

Last updated January 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@royalbrandsco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Royal Brands

Attn: Returns

RMA #

Al Masnaa St., Bekaa, Lebanon

Al Masnaa, Zahle 1801

Lebanon

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        Sale items are FINAL SALE and cannot be returned.

 

Cancellation & Replacement Policy:

1- The wrong product was sent by the merchant.

2- The product is defective.

3- The product was damaged in shipping.

4- The item was not delivered on the agreed time]

 

ADDITIONAL INFO:

- Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

- Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities.

The wrong product was sent by the merchant.

The product is defective.

The product was damaged in shipping.

The product is tampered.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+96171352615

info@royalbrandsco.com